Core Return Policy

Some rebuilt parts hold a core charge until we receive and inspect your old part (the core). After your rebuilt part arrives, pack the core with your order number inside, ship it to the return address on your order, then submit inbound tracking from your account or in this chat. We refund the core charge after inspection if the core is complete and rebuildable. Return the core within 60 days of purchase unless your order shows a different deadline. Rebuild ship-in services (sending a unit for us to repair) are a separate process at /rebuild.

Some rebuilt parts require your old component (the "core") back. A core charge is collected at checkout and held until we receive and inspect your core. The fee is shown on the product page and order confirmation.

After your rebuilt part arrives, ship your core to the address we provide. Use sturdy packaging and include your order number inside the box.

Submit inbound tracking from your account orders or ask Zora on the homepage (guests need the order number and checkout email). Tracking helps us match your core to your order and speeds up refund processing.

Cores are inspected when received. If the core passes inspection (complete, rebuildable, and matches the part purchased), the core charge is refunded to your original payment method or as store credit when agreed in advance.

Cores that are damaged beyond rebuild, incomplete, or incorrect may receive a partial refund or no refund depending on condition. We will contact you if inspection results differ from a full refund.

Return the core within 60 days of purchase unless your order or invoice shows a different deadline. Eligibility can expire after that window. Contact us if you need an extension before the deadline.

Returning a core for a refundable deposit is not the same as sending a unit in for a rebuilding or reprogramming service. Ship-in rebuilds use /rebuild and have their own inbound tracking form.

Sign in to your account to view core status on eligible orders, or call or text us for packaging advice and return labels when available. For a plain-language walkthrough, see our core returns guide.