Returns Policy

How to request a return, exchange, or credit when something is not right.

Quick summary

1) Contact us before shipping anything back so we can confirm the item is returnable and give instructions. Unauthorized returns may be refused. 2) Wrong part or our fitment error: contact us within 30 days of delivery for replacement, exchange, or refund help. 3) Used and salvage parts: condition is as shown; confirm year, generation, and options before ordering. Buyer fitment mistakes may incur restocking or return shipping. 4) New and rebuilt parts may be returnable unused and resalable within 30 days, subject to supplier rules; installed or damaged parts cannot be returned. 5) Unless we made an error, return shipping is your responsibility. 6) Approved refunds go to the original payment method when possible. 7) Core charges follow the separate core return process at /policies/core-returns.

Contact us first

Call, text, or email us before shipping anything back. We will confirm whether the item is returnable and provide return instructions. Unauthorized returns may be refused or delayed.

Wrong part or our error

If we shipped the wrong part or misrepresented fitment, contact us within 30 days of delivery. When the mistake is on our side, we will work with you on a replacement, exchange, or refund and return shipping arrangements.

Used & salvage parts

Used OEM and salvage parts are sold with the condition shown in photos and description. Verify year, generation, and options before ordering. Cosmetic wear typical of salvage inventory is not a defect unless we failed to disclose it.

Fitment listings are based on our research and yard experience. You are responsible for confirming compatibility with your vehicle. Returns for buyer fitment errors may be accepted at our discretion and may incur restocking or return shipping fees.

New & rebuilt parts

New and rebuilt components may be returnable in unused, resalable condition within 30 days of delivery, subject to supplier rules and restocking fees where applicable. Installed, modified, or damaged parts cannot be returned.

Return shipping

Unless we made an error, return shipping is the customer's responsibility. Pack parts securely to prevent damage in transit. Freight and oversized returns require pre-approved shipping arrangements.

Refunds

Approved refunds are issued to the original payment method when possible. Processing time depends on your bank or PayPal. Store credit may be offered when faster resolution is helpful.

Core charges

Rebuilt parts with a core charge follow a separate process. See our core return policy for sending your old part back and receiving a core refund.

See also: Shipping · Returns · Core returns · Privacy