Returns Policy

1. Contact us (call, text, Zora, or your account) before shipping anything back so we can confirm the item is returnable and give instructions. Unauthorized returns may be refused.
2. Wrong part or our fitment error: contact us within 30 days of delivery for replacement, exchange, or refund help.
3. Used and salvage parts: listing photos are illustrations and do not show the exact part you will receive; confirm year, generation, and options before ordering. Buyer fitment mistakes may incur restocking or return shipping.
4. New and rebuilt parts may be returnable unused and resalable within 30 days, subject to supplier rules; installed or damaged parts cannot be returned.
5. Unless we made an error, return shipping is your responsibility.
6. Approved refunds go to the original payment method (usually PayPal) when possible. Store credit may be offered.
7. Core charges follow the separate core return process at /policies/core-returns.

Do not ship anything back until we confirm the item is returnable and give instructions. Unauthorized returns may be refused or delayed. Start a request by calling or texting 888-467-8388, asking Zora (guests need the order number and checkout email), or opening the order in your account.

If we shipped the wrong part or misrepresented fitment, contact us within 30 days of delivery. When the mistake is on our side, we will work with you on a replacement, exchange, or refund and return shipping arrangements.

Used OEM and salvage parts come from our inventory. Listing photos are illustrations of the part type and do not show the exact piece you will receive. Verify year, generation, and options before ordering. Cosmetic wear typical of salvage inventory is not a defect unless we failed to disclose it.

Fitment listings are based on our research and yard experience. You are responsible for confirming compatibility with your vehicle. Returns for buyer fitment errors may be accepted at our discretion and may incur restocking or return shipping fees.

New and rebuilt components may be returnable in unused, resalable condition within 30 days of delivery, subject to supplier rules and restocking fees where applicable. Installed, modified, or damaged parts cannot be returned.

When a return is accepted for exchange or store credit, store credit returns incur a 25% restocking fee unless we made an error. Details are in the terms.

Unless we made an error, return shipping is the customer's responsibility. Pack parts securely to prevent damage in transit. Freight and oversized returns require pre-approved shipping arrangements.

Approved refunds are issued to the original payment method when possible. Processing time depends on your bank or PayPal. Store credit may be offered when faster resolution is helpful.

Rebuilt parts with a core charge follow a separate process. See our core return policy for sending your old part back and receiving a core refund.